How To Fix /MACCRM/BASIC004 - Multiple-asset contract &1 is locked by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /MACCRM/BASIC -

• Message number: 004

• Message text: Multiple-asset contract &1 is locked by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MACCRM/BASIC004 - Multiple-asset contract &1 is locked by &2 ?

  The SAP error message /MACCRM/BASIC004 Multiple-asset contract &1 is locked by &2 indicates that a specific multiple-asset contract (identified by &1) is currently locked by another user or process (identified by &2). This typically occurs in scenarios where multiple users or transactions are trying to access or modify the same contract simultaneously, leading to a locking conflict.
  Cause:
  
  Concurrent Access: Another user or transaction is currently editing or processing the same multiple-asset contract.
  Long-running Transactions: A transaction that takes a long time to complete may hold the lock for an extended period.
  System Issues: Sometimes, system issues or bugs can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking User: Use transaction codes like SM12 (for lock entries) to identify the user or process that is holding the lock. You can check the lock entries and see if the user is still active.
  Contact the User: If you identify the user holding the lock, you can contact them to see if they can release the lock by completing or canceling their transaction.
  Release the Lock: If necessary and if you have the appropriate authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the contract.
  Check for System Issues: If this error occurs frequently, it may be worth checking for any underlying system issues or bugs that could be causing locks to persist longer than expected.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To check for dumps that might indicate underlying issues.
  
  
  User Training: Ensure that users are trained on how to properly handle multiple-asset contracts to minimize locking issues.
  Performance Monitoring: Monitor system performance and transaction times to identify any long-running processes that may be contributing to locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or technical support for further investigation.