M8767 - Cash discount amount cannot exceed gross invoice amount

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 767

• Message text: Cash discount amount cannot exceed gross invoice amount

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8767 - Cash discount amount cannot exceed gross invoice amount ?

  The SAP error message M8767, which states "Cash discount amount cannot exceed gross invoice amount," typically occurs in the context of invoice processing when the cash discount being applied exceeds the total gross amount of the invoice. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Incorrect Cash Discount Calculation: The cash discount amount entered may have been calculated incorrectly or manually entered incorrectly.
  Invoice Amount Issues: The gross invoice amount may have been reduced due to returns, adjustments, or other factors, leading to a situation where the cash discount exceeds the remaining invoice amount.
  Configuration Issues: There may be issues with the configuration of cash discount settings in the SAP system, such as the discount percentage or the conditions under which discounts are applied.
  
  Solution:
  
  Verify Invoice Amount: Check the gross invoice amount to ensure it is correct. If there are any adjustments or returns, ensure they are accurately reflected in the invoice.
  Check Cash Discount Amount: Review the cash discount amount being applied. Ensure that it does not exceed the gross invoice amount. Adjust the cash discount to a valid amount.
  Review Configuration Settings: If the issue persists, review the configuration settings for cash discounts in the SAP system. This may involve checking the discount percentage, validity periods, and any related conditions.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on cash discount settings and calculations.
  User Training: Ensure that users involved in invoice processing are trained on how to correctly apply cash discounts to avoid similar errors in the future.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to cash discount processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MIRO (Invoice Verification) or FB60 (Enter Incoming Invoice) where this error might occur.
  User Exits and BAdIs: If custom logic is implemented for cash discounts, review any user exits or BAdIs that might affect the calculation or application of cash discounts.
  Testing: After making adjustments, conduct thorough testing to ensure that the issue is resolved and that cash discounts are applied correctly in various scenarios.
  
  By following these steps, you should be able to resolve the M8767 error and ensure proper handling of cash discounts in your SAP system.