How To Fix M3417 - General product hierarchy has different value: &

SAP Error Message - Details

• Message type: E = Error

• Message class: M3 - Material Master

• Message number: 417

• Message text: General product hierarchy has different value: &

What causes this issue?

The general product hierarchy has a value different to the
sales-specific product hierarchy.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check the value of the sales-specific product hierarchy.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M3417 - General product hierarchy has different value: & ?

  The SAP error message M3417, which states "General product hierarchy has different value: &," typically occurs in the context of materials management and product hierarchy assignments in SAP. This error indicates that there is a mismatch in the general product hierarchy for a material or product being processed.
  Cause:
  
  
  Mismatch in Hierarchy: The error usually arises when the general product hierarchy assigned to a material does not match the expected value in the system. This can happen if:
  
  The material master data has been changed, and the new hierarchy does not align with the existing configuration.
  There are inconsistencies in the product hierarchy settings across different materials or product categories.
  The product hierarchy is not correctly maintained in the relevant master data.
  
  
  
  Data Migration Issues: If data has been migrated from another system or if there have been recent changes in the product hierarchy structure, this can lead to discrepancies.
  
  
  Configuration Issues: Incorrect configuration in the product hierarchy settings in the SAP system can also lead to this error.
  
  
  Solution:
  
  
  Check Material Master Data: 
  
  Go to the material master record (transaction code MM03) and verify the general product hierarchy assigned to the material. Ensure it matches the expected value.
  If necessary, update the material master to reflect the correct hierarchy.
  
  
  
  Review Product Hierarchy Configuration:
  
  Check the configuration of the product hierarchy in the SAP system (transaction code SPRO). Ensure that the hierarchy is correctly defined and that all relevant materials are assigned appropriately.
  
  
  
  Consistency Check:
  
  Perform a consistency check on the product hierarchy to identify any discrepancies. This can often be done through specific reports or tools within SAP.
  
  
  
  Data Migration Review:
  
  If the issue arose after a data migration, review the migration process to ensure that all data was transferred correctly and that the product hierarchy was maintained.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to product hierarchy and material master data for additional guidance.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  MM03: Display Material
  MM02: Change Material
  SPRO: Customizing Implementation Guide
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to product hierarchy.
  Training and Documentation: Consider reviewing training materials or documentation related to material management and product hierarchy in SAP for a deeper understanding.
  
  By following these steps, you should be able to identify and resolve the cause of the M3417 error in your SAP system.