How To Fix M2093 - Customer info structure & cannot be generated by SAP user

SAP Error Message - Details

• Message type: E = Error

• Message class: M2 - LIS: Generating and updating info structures

• Message number: 093

• Message text: Customer info structure & cannot be generated by SAP user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message M2093 - Customer info structure & cannot be generated by SAP user ?

  The SAP error message M2093 indicates that the system is unable to generate a customer information structure due to a specific issue related to user authorizations or settings. This error typically occurs in the context of Material Management (MM) or Sales and Distribution (SD) modules when trying to create or modify a customer info record.
  Cause:
  
  
  Authorization Issues: The user attempting to generate the customer info structure may not have the necessary authorizations to perform this action. This can happen if the user’s role does not include the required permissions for creating or modifying customer info records.
  
  
  Configuration Issues: There may be a configuration issue in the system that prevents the generation of the customer info structure. This could be due to missing settings in the info structure configuration.
  
  
  Technical Issues: There could be underlying technical issues, such as database inconsistencies or problems with the SAP system itself.
  
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to create or modify customer info records. This can be done by checking the user roles and authorizations in transaction code SU53 or PFCG.
  If the user lacks the required permissions, work with your SAP security team to grant the necessary authorizations.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the customer info structure in the relevant customizing transactions (e.g., OMI4 for info structure configuration).
  Ensure that the info structure is correctly defined and that all necessary settings are in place.
  
  
  
  Technical Troubleshooting:
  
  If the issue persists, check for any system logs or error messages that may provide additional context. Use transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to investigate further.
  If there are database inconsistencies, consider running relevant database consistency checks or consult with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues related to this error.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code, user ID, and any relevant logs.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU53 - Authorization Check
  PFCG - Role Maintenance
  OMI4 - Info Structure Configuration
  SM21 - System Log
  ST22 - Dump Analysis
  
  
  
  SAP Documentation: Review the official SAP documentation for more details on customer info structures and related configuration settings.
  
  
  By following these steps, you should be able to identify and resolve the cause of the M2093 error in SAP.