How To Fix /LTB/MC137 - Virus scanner error: &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: /LTB/MC -

• Message number: 137

• Message text: Virus scanner error: &1 &2 &3 &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /LTB/MC137 - Virus scanner error: &1 &2 &3 &4 ?

  The SAP error message /LTB/MC137 Virus scanner error: &1 &2 &3 &4 typically indicates that there is an issue with the virus scanning process in the SAP system. This error is related to the integration of a virus scanner with the SAP system, which is used to ensure that files being uploaded or downloaded are free from malware.
  Causes:
  
  Virus Scanner Configuration: The virus scanner may not be properly configured in the SAP system. This could include incorrect paths, missing components, or misconfigured settings.
  File Type Restrictions: The virus scanner may be set to block certain file types, which can lead to this error if a user attempts to upload or download a restricted file type.
  Network Issues: There may be network connectivity issues between the SAP system and the virus scanner, preventing the scanner from processing files.
  Scanner Not Running: The virus scanner service may not be running or may have crashed, leading to an inability to scan files.
  Permissions Issues: The user or the SAP system may not have the necessary permissions to access the virus scanner or the files being scanned.
  
  Solutions:
  
  Check Virus Scanner Configuration: Verify that the virus scanner is correctly configured in the SAP system. This includes checking the paths, settings, and ensuring that the scanner is compatible with the SAP version.
  Review File Type Settings: Check the virus scanner settings to see if the file types being uploaded or downloaded are allowed. Adjust the settings if necessary.
  Test Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the virus scanner. You can perform a ping test or check firewall settings.
  Restart Virus Scanner Service: If the virus scanner service is not running, restart it. If it continues to crash, check the logs for any errors that may indicate the cause of the failure.
  Check Permissions: Ensure that the SAP system and the user have the necessary permissions to access the virus scanner and the files being processed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to the virus scanner integration. SAP frequently releases updates that may address known issues.
  Documentation: Review the documentation for both the SAP system and the virus scanner for any specific configuration requirements or troubleshooting steps.
  Logs: Check the SAP system logs (transaction SM21) and the virus scanner logs for any additional error messages that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support or the vendor of the virus scanner for further assistance.