How To Fix LSO_CORRESPONDENCE308 - Correspondence requests were added to the worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 308

• Message text: Correspondence requests were added to the worklist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE308 - Correspondence requests were added to the worklist ?

  The SAP error message LSO_CORRESPONDENCE308 indicates that correspondence requests have been added to the worklist in the context of SAP Learning Solution (LSO). This message typically arises when there are pending correspondence requests that need to be processed, such as notifications, reminders, or other communications related to learning events or training sessions.
  Cause:
  
  
  Pending Correspondence Requests: The primary cause of this message is that there are correspondence requests that have not yet been processed or sent out. This could be due to various reasons, such as:
  
  The correspondence process has not been executed.
  There are issues with the configuration of the correspondence settings.
  The system is set to generate correspondence automatically, but the job has not been executed.
  
  
  
  Worklist Configuration: The worklist may be configured to display correspondence requests that require attention, which can lead to this message being displayed.
  
  
  Solution:
  To resolve the issue indicated by the error message LSO_CORRESPONDENCE308, you can take the following steps:
  
  
  Check the Worklist: 
  
  Navigate to the worklist in the SAP Learning Solution to review the correspondence requests that have been added. This will give you insight into what needs to be processed.
  
  
  
  Process Correspondence Requests:
  
  If you have the necessary authorizations, process the correspondence requests manually. This may involve sending out notifications or reminders to the relevant users.
  
  
  
  Schedule Correspondence Jobs:
  
  If the correspondence is supposed to be generated automatically, ensure that the relevant background jobs are scheduled and running correctly. You can check the job scheduling in transaction SM37.
  
  
  
  Review Configuration:
  
  Check the configuration settings for correspondence in the SAP Learning Solution. Ensure that all necessary settings are correctly configured to allow for the generation and processing of correspondence requests.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on how to manage correspondence in the Learning Solution module.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LSO1 (for Learning Solution) and SOST (for monitoring sent messages).
  SAP Notes: Search for SAP Notes related to LSO and correspondence processing for any updates or fixes that may apply to your situation.
  User Roles: Ensure that the user roles and authorizations are correctly set up to allow for the processing of correspondence requests.
  
  By following these steps, you should be able to address the error message and ensure that correspondence requests are handled appropriately within the SAP Learning Solution.