How To Fix LSO_CORRESPONDENCE009 - Invalid Customizing for notification group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_CORRESPONDENCE - Correspondence Messages

• Message number: 009

• Message text: Invalid Customizing for notification group &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_CORRESPONDENCE009 - Invalid Customizing for notification group &1 ?

  The SAP error message LSO_CORRESPONDENCE009 indicates that there is an issue with the configuration of the notification group specified in the error message. This typically occurs in the context of SAP Learning Solution (LSO) when trying to send notifications or correspondence related to learning events, courses, or other educational activities.
  Cause:
  The error is usually caused by one of the following issues:
  
  Invalid Notification Group: The notification group specified in the system does not exist or is not properly configured.
  Missing Customizing Settings: The necessary customizing settings for the notification group have not been maintained in the system.
  Incorrect Assignment: The notification group may not be correctly assigned to the relevant learning objects or processes.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Notification Group:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant section for Learning Solution.
  Verify that the notification group specified in the error message exists and is correctly configured.
  
  
  
  Maintain Customizing Settings:
  
  Ensure that all necessary customizing settings for the notification group are maintained. This includes settings for the type of correspondence, recipients, and any other relevant parameters.
  
  
  
  Review Assignment:
  
  Check if the notification group is correctly assigned to the relevant learning objects (e.g., courses, events) in the system. Make sure that the assignment is valid and that there are no discrepancies.
  
  
  
  Test the Configuration:
  
  After making any changes, test the configuration by attempting to trigger the notification again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring notification groups in the Learning Solution module.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with the error details and any steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing, LSO1 for managing learning objects, or SOST for checking the status of sent emails.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  User Roles: Ensure that the user has the necessary authorizations to access and modify the notification group settings.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message LSO_CORRESPONDENCE009.