How To Fix LSO897 - Unexpected error while reading HR_READ_INFTY

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 897

• Message text: Unexpected error while reading HR_READ_INFTY

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO897 - Unexpected error while reading HR_READ_INFTY ?

  The SAP error message LSO897, which states "Unexpected error while reading HR_READ_INFTY," typically occurs in the context of SAP Learning Solution (LSO) when there is an issue with reading infotype data related to HR (Human Resources). This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be missing or corrupted data in the HR infotypes that the system is trying to read.
  Authorization Issues: The user may not have the necessary authorizations to access the HR data.
  Configuration Errors: Incorrect configuration in the Learning Solution or HR module can lead to this error.
  Database Issues: Problems with the database, such as locks or corruption, can prevent the system from reading the required data.
  Program Errors: There may be bugs or issues in the custom code or standard programs that are being executed.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the HR infotypes being accessed. Ensure that all required fields are populated and that there are no inconsistencies.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the HR data. Check the user roles and profiles.
  Configuration Review: Review the configuration settings in both the Learning Solution and HR modules to ensure they are set up correctly.
  Database Check: Check the database for any locks or issues. You may need to consult with your database administrator to ensure that the database is functioning correctly.
  Debugging: If you have access to the development environment, you can debug the program that is generating the error to identify the exact point of failure.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the function module HR_READ_INFTY and see how it is being called.
  Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  User Exits/Enhancements: If there are any user exits or enhancements related to the HR infotypes, review them to ensure they are not causing the error.
  
  By following these steps, you should be able to identify and resolve the cause of the LSO897 error in your SAP system.