How To Fix LSO724 - Time period was changed; existing participation bookings remain unchanged

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 724

• Message text: Time period was changed; existing participation bookings remain unchanged

What causes this issue?

The validity dates of the course in the curriculum have been changed.
However, there are already bookings for the course in the old validity
period.

System Response

The system will apply the new validity dates. All new bookings will be
created witihin the new validity period, but the existing bookings will
remain in the old validity period.

How to fix this error?

Check whether you really want to change the validity period even though
it will have no effect on existing bookings.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO724 - Time period was changed; existing participation bookings remain unchanged ?

  The SAP error message LSO724 ("Time period was changed; existing participation bookings remain unchanged") typically occurs in the context of SAP Learning Solution (LSO) when there is a discrepancy between the time period of a training event and the existing participation bookings for that event. This can happen when an administrator or user attempts to change the time period of a training event that already has participants booked.
  Cause:
  
  Time Period Change: The time period of a training event (e.g., start date, end date) has been modified after participants have already been booked for that event.
  Existing Bookings: The system does not automatically adjust existing bookings to reflect the new time period, leading to a conflict.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Existing Bookings: Check the existing participation bookings for the training event. Determine if the new time period is compatible with the current bookings.
  
  
  Adjust Time Period: If the new time period is not suitable for the existing bookings, consider reverting the time period change or adjusting the bookings to match the new time period.
  
  
  Cancel or Reschedule Bookings: If necessary, you may need to cancel the existing bookings and rebook participants for the new time period.
  
  
  Communicate Changes: Inform participants about any changes to the training event, especially if their bookings are affected.
  
  
  Use Transaction Codes: Utilize relevant transaction codes in SAP to manage bookings and events, such as:
  
  LP21: For managing training events.
  LP22: For managing participant bookings.
  
  
  
  Check Configuration: Ensure that the configuration settings in the SAP Learning Solution are set up correctly to handle changes in time periods and bookings.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates regarding this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on managing training events and bookings in SAP LSO.
  User Training: Ensure that users involved in managing training events are adequately trained on the implications of changing time periods and how to handle bookings effectively.
  
  By following these steps, you should be able to resolve the LSO724 error and manage your training events more effectively.