How To Fix LCM_COMMON024 - External contact &2 with type &1 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: LCM_COMMON - Messages for Legal Content Management

• Message number: 024

• Message text: External contact &2 with type &1 already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LCM_COMMON024 - External contact &2 with type &1 already exists ?

  The SAP error message LCM_COMMON024 indicates that there is an attempt to create or update an external contact in the system, but a contact with the same type and identifier already exists. This error typically arises in the context of managing external contacts in SAP systems, particularly in modules related to customer relationship management (CRM) or similar functionalities.
  Cause:
  The error occurs due to the following reasons:
  
  Duplicate Entry: The external contact you are trying to create or update already exists in the system with the same type and identifier.
  Data Entry Error: There may be a mistake in the data entry, such as incorrect identifiers or types being used.
  System Configuration: The system may have specific configurations or constraints that prevent the creation of duplicate contacts.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Existing Contacts:
  
  Search for the existing external contact in the system using the identifier and type you are trying to use. Ensure that you are not duplicating an existing entry.
  
  
  
  Modify Existing Contact:
  
  If the contact already exists and you need to update it, consider modifying the existing contact instead of creating a new one.
  
  
  
  Use Unique Identifiers:
  
  Ensure that the identifiers you are using for the new contact are unique. If necessary, generate a new identifier that does not conflict with existing entries.
  
  
  
  Consult Documentation:
  
  Review the relevant SAP documentation or configuration settings to understand the rules governing external contacts and ensure compliance.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version and configuration, you may use specific transaction codes to manage external contacts (e.g., CRMD_ORDER for CRM-related transactions).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  Data Validation: Implement data validation checks in your processes to prevent duplicate entries from being created in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.