How To Fix LCAM_TTS065 - You are not authorized to approve ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: LCAM_TTS -

• Message number: 065

• Message text: You are not authorized to approve ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LCAM_TTS065 - You are not authorized to approve ticket ?

  The SAP error message LCAM_TTS065 indicates that a user is not authorized to approve a ticket in the system. This typically occurs in the context of SAP applications that involve ticket management, such as SAP Solution Manager or other service management tools.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Insufficient Authorizations: The user does not have the necessary roles or authorizations assigned to approve tickets.
  Role Configuration: The roles assigned to the user may not include the specific transaction codes or authorization objects required for ticket approval.
  Organizational Restrictions: There may be organizational rules or workflows that restrict certain users from approving tickets based on their position or department.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user experiencing the error. This can be done by navigating to the user management area in SAP (transaction code SU01).
  Ensure that the user has the appropriate roles that include ticket approval permissions.
  
  
  
  Review Authorization Objects:
  
  Check the authorization objects related to ticket approval. Common objects might include S_TCODE, S_USER_AUTH, or specific objects related to the ticketing module.
  Use transaction code SU53 to analyze the authorization check after the error occurs. This will show which authorization was missing.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify their roles or create a new role that includes the required permissions.
  Work with your SAP security team or basis administrator to ensure that the roles are correctly configured.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines provided by your organization regarding ticket approval processes and user roles.
  
  
  
  Test Changes:
  
  After making changes to roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Contact Support:
  
  If the issue persists after checking roles and authorizations, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), PFCG (Role Maintenance), and SU53 (Authorization Check).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Documentation: Review SAP documentation on user roles and authorizations to better understand how to manage user permissions effectively.
  
  By following these steps, you should be able to identify and resolve the authorization issue related to the LCAM_TTS065 error message.