How To Fix LCAM_TTS058 - Directly creation of assistant work ticket is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: LCAM_TTS -

• Message number: 058

• Message text: Directly creation of assistant work ticket is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LCAM_TTS058 - Directly creation of assistant work ticket is not allowed ?

  The SAP error message LCAM_TTS058 indicates that the direct creation of an assistant work ticket is not allowed in the system. This error typically arises in the context of SAP's Logistics or Asset Management modules, where work tickets or service requests are managed.
  Cause:
  
  Configuration Settings: The system may be configured to prevent direct creation of assistant work tickets. This could be due to business rules or settings in the configuration that restrict how tickets are created.
  Authorization Issues: The user may not have the necessary permissions to create work tickets directly. This could be due to role assignments or missing authorizations in the user's profile.
  System Status: The system might be in a status that does not allow the creation of new tickets, such as being in a maintenance mode or having certain restrictions applied.
  Business Process Compliance: The organization may have established processes that require tickets to be created through specific workflows or interfaces rather than directly by users.
  
  Solution:
  
  Check Configuration: Review the configuration settings in the SAP system related to work ticket creation. Ensure that the settings allow for direct creation if that is the desired behavior.
  Review User Authorizations: Check the user's role and authorization profiles to ensure they have the necessary permissions to create work tickets. If not, work with your SAP security team to adjust the roles accordingly.
  Use Alternative Methods: If direct creation is not allowed, consider using the approved methods for creating work tickets, such as through a specific transaction code, workflow, or interface.
  Consult Documentation: Refer to the SAP documentation or help resources for your specific version of SAP to understand the expected behavior and any configuration options available.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes for creating work tickets in your SAP environment.
  User Training: Ensure that users are trained on the correct processes for creating work tickets to avoid confusion and errors.
  Change Management: If changes are made to the configuration or user roles, ensure that these changes are documented and communicated to all relevant stakeholders.
  
  By addressing the above points, you should be able to resolve the error message LCAM_TTS058 and facilitate the proper creation of work tickets in your SAP system.