How To Fix LAW_MESSAGES241 - Old measurement data (&1 files) was deleted from the inbox

SAP Error Message - Details

• Message type: E = Error

• Message class: LAW_MESSAGES - License Administration Workbench

• Message number: 241

• Message text: Old measurement data (&1 files) was deleted from the inbox

What causes this issue?

The LAW found data in the <ZK>Inbox</> for which the retention period
has expired. This data was automatically deleted. This primarily
affects measurement data that has already been transferred and is no
longer visible on the <ZK>Inbox</> tab. By default, the retention
period is 365 days.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LAW_MESSAGES241 - Old measurement data (&1 files) was deleted from the inbox ?

  The SAP error message LAW_MESSAGES241 indicates that old measurement data has been deleted from the inbox, specifically referring to a certain number of files (denoted by &1) that have been removed. This message is typically related to the SAP License Administration Workbench (LAW) and is part of the system's housekeeping processes to manage data storage and performance.
  Cause:
  
  Data Retention Policy: The system has a configured retention policy that automatically deletes old measurement data after a certain period to free up space and maintain performance.
  Manual Deletion: An administrator may have manually deleted old measurement data from the inbox.
  System Cleanup: Regular system maintenance or cleanup jobs may have been executed, leading to the deletion of old files.
  
  Solution:
  
  Check Configuration: Review the configuration settings for data retention in the License Administration Workbench. Ensure that the retention period aligns with your organization's data management policies.
  Review Deletion Logs: Check the system logs to see if there were any manual deletions or automated processes that led to the removal of the files.
  Backup and Restore: If the deleted data is critical, check if there are backups available that can be restored.
  Adjust Retention Settings: If necessary, adjust the retention settings to keep measurement data for a longer period, if that aligns with your business needs.
  Monitor Regularly: Implement regular monitoring of the inbox to ensure that important data is not being deleted unexpectedly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to LAW and data retention for any specific guidance or updates.
  Documentation: Review the official SAP documentation for the License Administration Workbench to understand how measurement data is managed and the implications of deletion.
  Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for help with specific configurations or troubleshooting.
  
  By understanding the cause and implementing the suggested solutions, you can manage the measurement data effectively and avoid unexpected deletions in the future.