How To Fix L3745 - Cancellation request for items to be confirmed sent to external system

SAP Error Message - Details

• Message type: E = Error

• Message class: L3 -

• Message number: 745

• Message text: Cancellation request for items to be confirmed sent to external system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message L3745 - Cancellation request for items to be confirmed sent to external system ?

  The SAP error message L3745, which states "Cancellation request for items to be confirmed sent to external system," typically occurs in the context of the SAP Extended Warehouse Management (EWM) or when dealing with integration between SAP and an external system (like a third-party logistics provider). This message indicates that a cancellation request for certain items has been sent to an external system, but there may be issues with the processing of that request.
  Causes:
  
  Integration Issues: There may be a communication problem between SAP and the external system, leading to the cancellation request not being processed correctly.
  Data Inconsistencies: The data related to the items being canceled may not match what the external system expects, causing the cancellation to fail.
  Configuration Errors: Incorrect configuration settings in either SAP or the external system can lead to issues in processing cancellation requests.
  System Errors: Temporary system errors or downtime in the external system can also result in this message being triggered.
  
  Solutions:
  
  Check Communication Logs: Review the communication logs between SAP and the external system to identify any errors or issues in the data transfer.
  Validate Data: Ensure that the data for the items being canceled is correct and matches the expected format in the external system.
  Review Configuration: Check the configuration settings in both SAP and the external system to ensure they are set up correctly for handling cancellation requests.
  Retry the Request: If the issue was due to a temporary error, retry sending the cancellation request after a short period.
  Consult Documentation: Refer to SAP documentation or the external system's documentation for specific guidelines on handling cancellation requests.
  Contact Support: If the issue persists, consider reaching out to SAP support or the support team for the external system for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to EWM or the specific integration you are using (e.g., /SCWM/PRDI for inbound deliveries).
  Monitoring Tools: Use monitoring tools in SAP (like SLG1 for application logs) to get more insights into the error.
  Custom Development: If there are custom developments involved in the integration, review the code for any potential issues that could lead to this error.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the L3745 error message in SAP.