How To Fix KX727 - CPIC: Communication link dissolved

SAP Error Message - Details

• Message type: E = Error

• Message class: KX - EC-EIS/EC-BP: Data basis, data collection

• Message number: 727

• Message text: CPIC: Communication link dissolved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KX727 - CPIC: Communication link dissolved ?

  The SAP error message KX727, which states "CPIC: Communication link dissolved," typically indicates that there is a problem with the communication between the SAP application server and the database or between different SAP systems. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting.
  Causes of KX727 Error
  
  
  Network Issues: Temporary network disruptions or instability can lead to communication breakdowns between the SAP application server and the database or other systems.
  
  
  Database Connection Problems: The database server may be down, or there may be issues with the database connection settings in the SAP system.
  
  
  Timeout Settings: If the connection times out due to inactivity or long-running queries, this error may occur.
  
  
  Resource Limitations: Insufficient resources (CPU, memory, etc.) on the application server or database server can lead to communication failures.
  
  
  Configuration Issues: Incorrect configuration settings in the SAP system or the database can also lead to this error.
  
  
  Firewall or Security Settings: Firewalls or security settings may block the communication between the SAP application server and the database.
  
  
  Solutions to KX727 Error
  
  
  Check Network Connectivity: Ensure that there are no network issues. You can use tools like ping or traceroute to check connectivity between the SAP application server and the database server.
  
  
  Verify Database Status: Check if the database is up and running. You can do this by logging into the database directly and checking its status.
  
  
  Review Timeout Settings: Look into the timeout settings for the database connections in the SAP system. You may need to increase the timeout values if they are too low.
  
  
  Monitor Resource Usage: Check the resource usage on both the application server and the database server. If resources are low, consider optimizing performance or scaling up the resources.
  
  
  Check Configuration Settings: Review the configuration settings in the SAP system and the database to ensure they are correct. This includes checking the connection parameters in the SAP profile.
  
  
  Firewall and Security Settings: Ensure that firewalls or security settings are not blocking the necessary ports for communication between the SAP application server and the database.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP Support can also provide assistance if the issue persists.
  
  
  Related Information
  
  SAP Basis Team: Involve your SAP Basis team to help diagnose and resolve the issue, as they have the necessary tools and access to logs.
  Transaction Codes: Use transaction codes like SM21 (System Log) and ST22 (Dump Analysis) to check for any related errors or dumps that may provide more context.
  Logs: Review the application server logs and database logs for any additional error messages or warnings that could help identify the root cause.
  
  By systematically checking these areas, you should be able to identify and resolve the cause of the KX727 error.