How To Fix KSUR155 - The questionnaire was returned on &1 from &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: KSUR -

• Message number: 155

• Message text: The questionnaire was returned on &1 from &2.

What causes this issue?

The object was returned on &v1& by user &v2&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KSUR155 - The questionnaire was returned on &1 from &2. ?

  The SAP error message KSUR155, which states "The questionnaire was returned on &1 from &2," typically relates to issues with the processing of questionnaires in the SAP system, particularly in the context of SAP Supplier Relationship Management (SRM) or similar modules where questionnaires are used for vendor evaluation or procurement processes.
  Cause:
  
  Returned Questionnaire: The error indicates that a questionnaire has been returned by a supplier or user. This could happen if the questionnaire was not completed correctly, or if there were issues during the submission process.
  Incomplete Data: The questionnaire may have missing or incorrect data that prevents it from being processed further.
  Workflow Issues: There may be issues with the workflow that handles the questionnaire, such as incorrect routing or approval processes.
  System Configuration: There could be configuration issues in the SAP system that affect how questionnaires are managed and processed.
  
  Solution:
  
  Review the Questionnaire: Check the returned questionnaire for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Check Workflow Status: Investigate the workflow status to see if there are any issues with the approval or routing of the questionnaire. You may need to re-initiate the workflow or correct any errors.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling returned questionnaires. This may provide insights into common issues and their resolutions.
  System Configuration: If the issue persists, review the system configuration related to questionnaires. Ensure that all settings are correct and that the system is set up to handle questionnaires as intended.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or SAP's customer support for assistance. They may have additional tools or insights to help diagnose and fix the problem.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to questionnaires, such as those for managing supplier evaluations or procurement processes.
  User Roles: Ensure that the users involved in the questionnaire process have the appropriate roles and authorizations to complete and submit questionnaires.
  Training: Provide training for users on how to properly fill out and submit questionnaires to minimize errors in the future.
  
  By following these steps, you should be able to address the KSUR155 error and ensure that questionnaires are processed correctly in your SAP system.