How To Fix KO338 - Product cost collector &/& being processed by user &

SAP Error Message - Details

• Message type: E = Error

• Message class: KO - Master data for CO orders

• Message number: 338

• Message text: Product cost collector &/& being processed by user &

What causes this issue?

DEFINE &USER& = &V3&
INCLUDE MESSAGE_ENQUEUE_USER OBJECT DOKU ID TX
The product cost collector for material &V1& in plant &V2& is currently
being processed by user &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a different product cost collector, or wait until the other user
has finished processing the product cost collector for material &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KO338 - Product cost collector &/& being processed by user & ?

  The SAP error message KO338 indicates that a product cost collector is currently being processed by another user. This typically occurs in the context of controlling and cost accounting when multiple users attempt to access or modify the same cost collector simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently processing the product cost collector, which locks the object for editing.
  Long-running Transactions: A transaction may be taking longer than expected, causing the cost collector to remain locked.
  System Configuration: The system may be configured to prevent multiple users from accessing the same cost collector to maintain data integrity.
  
  Solution:
  
  Wait and Retry: If the cost collector is being processed by another user, the simplest solution is to wait until that user has completed their task and then try again.
  Identify the User: If you have the necessary permissions, you can check which user is currently processing the cost collector. This can be done using transaction codes like SM12 (to view locks) or SM21 (to view system logs).
  Contact the User: If possible, reach out to the user who is processing the cost collector to see if they can complete their task more quickly or if they can release the lock.
  System Administrator Intervention: If the lock persists and you cannot identify the user or if the user is no longer active, a system administrator may need to intervene. They can release the lock using transaction SM12.
  Review System Settings: If this issue occurs frequently, it may be worth reviewing the system settings and user access policies to ensure they align with your business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  KO02: Change Product Cost Collector
  KO03: Display Product Cost Collector
  SM12: Display and manage locks
  SM21: System log
  
  
  Documentation: Review SAP documentation or help files related to product cost collectors and locking mechanisms in the controlling module.
  User Training: Ensure that users are trained on how to properly manage product cost collectors to minimize conflicts.
  
  If the problem persists after trying these solutions, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.