How To Fix KN310 - No help available

SAP Error Message - Details

• Message type: E = Error

• Message class: KN - Reporting for Costing

• Message number: 310

• Message text: No help available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message KN310 - No help available ?

  The SAP error message KN310 ("No help available") typically occurs when a user attempts to access help documentation or information related to a specific transaction or function in SAP, but the system cannot find the relevant help content. This can happen for several reasons:
  Causes:
  
  Missing Documentation: The help documentation for the specific transaction or function may not be installed or available in the system.
  System Configuration: The system may not be configured correctly to access the help files.
  Language Settings: The help documentation may not be available in the user's selected language.
  SAP Version: The version of SAP being used may not have the help content for that specific transaction or function.
  Authorization Issues: The user may not have the necessary authorizations to access the help content.
  
  Solutions:
  
  Check Documentation Installation: Ensure that the relevant help documentation is installed in your SAP system. This may require coordination with your SAP Basis team.
  System Configuration: Verify the configuration settings for the help system in your SAP environment. This may involve checking the settings in transaction SNOTE or SE78.
  Language Settings: Check if the help documentation is available in the language you are using. You can switch to a different language in your user profile settings to see if help is available in another language.
  Update SAP: If you are using an older version of SAP, consider updating to a newer version that may have more comprehensive help documentation.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or updates that can resolve the issue.
  User Authorizations: Ensure that the user has the necessary authorizations to access help content. This may involve checking roles and permissions assigned to the user.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to the specific transaction or function for any known issues or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Refer to the official SAP Help Portal for general guidance on accessing help documentation and troubleshooting issues.
  
  If you continue to experience difficulties, it may be beneficial to document the specific transaction or function where the error occurs and provide that information when seeking further assistance.