How To Fix KM214 - The customer does not have purchase order number &

SAP Error Message - Details

• Message type: E = Error

• Message class: KM - Error messages for Profit Center Accounting

• Message number: 214

• Message text: The customer does not have purchase order number &

What causes this issue?

Purchase order number &V1& does not exist for the customer.

System Response

The system cannot find a partner business area or profit center for
consolidation.

How to fix this error?

Check your entry.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KM214 - The customer does not have purchase order number & ?

  The SAP error message KM214, which states "The customer does not have a purchase order number," typically occurs in the context of sales and distribution (SD) or materials management (MM) when a transaction requires a purchase order number that is either missing or not properly linked to the customer.
  Cause:
  
  Missing Purchase Order Number: The transaction you are trying to process requires a purchase order number, but it has not been provided.
  Incorrect Customer Data: The customer master data may not have the necessary purchase order information.
  Configuration Issues: There may be configuration settings in the system that require a purchase order number for certain transactions, and these settings may not be aligned with the business process.
  Document Type Restrictions: The document type being used may have specific requirements for purchase order numbers that are not being met.
  
  Solution:
  
  Check the Transaction: Ensure that you are entering a valid purchase order number in the relevant field. If the transaction does not require a purchase order, check if you can bypass this requirement.
  Review Customer Master Data: Go to the customer master record and verify if the purchase order number is correctly maintained. If not, update the customer record with the necessary information.
  Configuration Review: Consult with your SAP configuration team to review the settings related to purchase orders in the relevant document types. Adjustments may be needed to align with your business processes.
  Document Type Settings: Check the settings for the document type you are using to ensure that it allows transactions without a purchase order number if that is appropriate for your business process.
  User Training: Ensure that users are trained on the correct procedures for entering purchase order numbers and understand when they are required.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), ME21N (Create Purchase Order), and others that may be involved in the process.
  Documentation: Review SAP documentation or user manuals related to sales and distribution or materials management for further insights into handling purchase orders.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further troubleshooting.