How To Fix KE724 - Internal error -> contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: KE -

• Message number: 724

• Message text: Internal error -> contact your system administrator

What causes this issue?

Internal error.

System Response

The function terminated.

How to fix this error?

Look in OSS for a note concerning error message KE724. If you do not
find a note, contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KE724 - Internal error -> contact your system administrator ?

  The SAP error message KE724 ("Internal error -> contact your system administrator") typically indicates that there is an issue within the SAP system that is not easily identifiable or resolvable by the end user. This error can occur in various contexts, often related to the Controlling (CO) module, particularly during activities such as posting costs, executing reports, or processing internal orders.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the Controlling module settings or master data.
  Data Inconsistencies: Inconsistent or corrupted data in the database can lead to internal errors.
  Authorization Problems: Insufficient user authorizations can sometimes trigger internal errors.
  Program Errors: Bugs or issues in custom programs or enhancements can lead to unexpected behavior.
  Database Issues: Problems with the underlying database, such as locks or corruption, can also cause internal errors.
  Transport Issues: If recent changes were transported to the system, they might not have been implemented correctly.
  
  Solutions:
  
  Check System Logs: The first step is to check the system logs (transaction codes SM21 and ST22) for more detailed error messages that can provide insight into the root cause.
  Review Configuration: Verify the configuration settings in the Controlling module to ensure they are set up correctly.
  Data Consistency Checks: Run consistency checks on master data and transactional data to identify and correct any inconsistencies.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the action that triggered the error.
  Debugging: If you have access to debugging tools, you can try to debug the program or transaction that caused the error to identify the specific issue.
  Contact SAP Support: If the issue persists and cannot be resolved internally, it may be necessary to contact SAP support for assistance. Provide them with the error message, context, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SE80 (Object Navigator) for debugging.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address the specific error or provide patches.
  System Updates: Ensure that your SAP system is up to date with the latest support packages and patches, as these can resolve known issues.
  
  Conclusion:
  The KE724 error is a generic internal error that requires further investigation to determine the specific cause. By following the steps outlined above, you can gather more information and potentially resolve the issue or escalate it to your system administrator or SAP support for further assistance.