How To Fix KBAS_XI_PROXY069 - Fatal error when processing hierarchy &1. Contact SAP.

SAP Error Message - Details

• Message type: E = Error

• Message class: KBAS_XI_PROXY - Message Class for KBAS_XI_PROXY

• Message number: 069

• Message text: Fatal error when processing hierarchy &1. Contact SAP.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message KBAS_XI_PROXY069 - Fatal error when processing hierarchy &1. Contact SAP. ?

  The SAP error message KBAS_XI_PROXY069 indicates a fatal error occurred while processing a hierarchy in the context of SAP's integration framework, particularly when dealing with proxy communication. This error can arise in various scenarios, such as when working with SAP Process Integration (PI) or SAP Process Orchestration (PO).
  Possible Causes:
  
  Data Structure Issues: The hierarchy data being processed may not conform to the expected structure, leading to parsing or processing errors.
  Configuration Errors: Incorrect configuration in the integration scenario, such as mapping issues or incorrect service definitions.
  Version Mismatch: There may be a mismatch between the versions of the systems involved in the integration.
  Network Issues: Connectivity problems between the systems can lead to incomplete data being sent or received.
  Authorization Issues: The user or service account may not have the necessary permissions to access the required data or services.
  
  Solutions:
  
  Check Data Structure: Verify that the hierarchy data being sent is correctly structured and adheres to the expected format. Use tools like the SAP PI/PO message monitoring to inspect the payload.
  Review Configuration: Go through the configuration settings in the Integration Directory and ensure that all mappings and service definitions are correctly set up.
  Update Systems: Ensure that all systems involved in the integration are running compatible versions. If necessary, apply patches or updates.
  Network Diagnostics: Check network connectivity between the systems. Use tools like ping or traceroute to diagnose any connectivity issues.
  Authorization Checks: Review the authorization settings for the user or service account involved in the integration. Ensure that it has the necessary permissions to access the required resources.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support with detailed information about the error, including any relevant logs and the context in which the error occurred.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific version of SAP PI/PO you are using, as it may contain information on common issues and their resolutions.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered and resolved the same error.
  
  By following these steps, you should be able to diagnose and resolve the KBAS_XI_PROXY069 error effectively.