How To Fix JITOUT101 - Call (internal call number &1, vendor &3) is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: JITOUT - Messages for JIT Outbound

• Message number: 101

• Message text: Call (internal call number &1, vendor &3) is locked

What causes this issue?

The call with internal call number &v1& has been locked by user &v4&.

System Response

The system has terminated the process.

How to fix this error?

Try to re-execute the action. If it fails again, please contact user
&v4&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JITOUT101 - Call (internal call number &1, vendor &3) is locked ?

  The SAP error message JITOUT101 indicates that a call to a vendor is locked, which can occur in various scenarios, particularly in the context of Just-In-Time (JIT) delivery processes. Here’s a breakdown of the cause, potential solutions, and related information for this error:
  Cause
  
  
  Locking Mechanism: The error typically arises when a process is trying to access a vendor that is currently locked by another transaction. This can happen if:
  
  Another user or process is currently processing the same vendor.
  A previous transaction did not complete successfully, leaving the vendor in a locked state.
  There are issues with the database or application server that prevent access to the vendor data.
  
  
  
  Concurrency Issues: If multiple users or processes are trying to access or modify the same vendor data simultaneously, it can lead to locking conflicts.
  
  
  Solution
  
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  
  
  Identify the Lock:
  
  Use transaction SM12 to check for locks on the vendor. You can enter the vendor number to see if there are any active locks.
  If you find a lock that is no longer needed (e.g., from a user who has logged off unexpectedly), you can delete the lock entry if you have the necessary authorizations.
  
  
  
  Check for Long-Running Transactions: Investigate if there are any long-running transactions that might be holding the lock. You can use transaction SM66 to monitor active processes in the system.
  
  
  Review Application Logs: Check the application logs (transaction SLG1) for any related error messages that might provide more context about the issue.
  
  
  Consult with Basis Team: If the issue persists, it may be necessary to involve your SAP Basis team to investigate potential database or system-level issues that could be causing the locking behavior.
  
  
  User Training: Ensure that users are trained on proper transaction handling to minimize the chances of leaving transactions open or causing locks.
  
  
  Related Information
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM66: To monitor active processes in the system.
  SLG1: To view application logs for error messages.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to JIT processing or locking mechanisms.
  
  
  Documentation: Review SAP documentation related to JIT processes and vendor management for best practices and troubleshooting tips.
  
  
  By following these steps, you should be able to diagnose and resolve the JITOUT101 error effectively.