How To Fix JIT00365 - Progress not confirmed due to system error when processing the lock

SAP Error Message - Details

• Message type: E = Error

• Message class: JIT00 - JIT: Messages for JIT Process

• Message number: 365

• Message text: Progress not confirmed due to system error when processing the lock

What causes this issue?

The system could not make any lock entries for the components groups in
which a progress action is to be used.

System Response

The progress confirmation is not carried out.

How to fix this error?

If necessary, check whether the memory area, which the system provides
for lock entries, is sufficient for the quantity of components groups
to be processed simultaneously.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message JIT00365 - Progress not confirmed due to system error when processing the lock ?

  The SAP error message JIT00365, which states "Progress not confirmed due to system error when processing the lock," typically occurs in the context of Just-In-Time (JIT) delivery processes. This error indicates that there was an issue with the system while trying to confirm progress for a JIT delivery, often related to locking mechanisms in the database or application layer.
  Causes:
  
  Database Locking Issues: The error may arise if there are issues with database locks, such as deadlocks or contention for resources.
  System Configuration: Incorrect configuration settings in the JIT process or related modules can lead to this error.
  Transaction Errors: If there are issues with the transaction being processed (e.g., missing data, incorrect status), it can trigger this error.
  System Performance: High system load or performance issues can lead to timeouts or failures in processing locks.
  Software Bugs: There may be bugs in the SAP version you are using that affect the JIT processing.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for any lock entries that may be causing the issue. If you find any unnecessary locks, you can delete them (with caution).
  Review Configuration: Ensure that the JIT configuration is set up correctly. Check the settings in the JIT customizing and ensure that all necessary parameters are correctly defined.
  Analyze System Performance: Monitor system performance and check for any bottlenecks. You can use transaction codes like ST22 (dump analysis) and SM21 (system log) to identify any underlying issues.
  Reprocess the Transaction: If the error occurred during a specific transaction, try to reprocess it after resolving any identified issues.
  Check for Updates: Ensure that your SAP system is up to date with the latest patches and support packages, as these may contain fixes for known issues.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be specific fixes or workarounds provided by SAP.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM21 (system log), ST22 (dump analysis), and SLG1 (application log) for troubleshooting.
  Documentation: Review SAP documentation related to JIT processes and error handling for more context on how to manage and resolve issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the JIT00365 error effectively.