How To Fix JAM_OL201 - Error searching for backend users with email address &1

SAP Error Message - Details

• Message type: E = Error

• Message class: JAM_OL - SAP JAM: Message from object layer

• Message number: 201

• Message text: Error searching for backend users with email address &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message JAM_OL201 - Error searching for backend users with email address &1 ?

  The SAP error message JAM_OL201 typically occurs when there is an issue with searching for backend users in the SAP system using their email addresses. This error can arise due to various reasons, including configuration issues, missing data, or connectivity problems between the SAP system and the backend user management system.
  Causes:
  
  Invalid Email Address: The email address being searched may not exist in the backend user database.
  Configuration Issues: There may be misconfigurations in the integration settings between SAP and the backend user management system.
  User Synchronization Issues: The user data may not be synchronized properly between the systems, leading to missing or outdated information.
  Authorization Issues: The user executing the search may not have the necessary permissions to access user data.
  Backend System Connectivity: There may be connectivity issues between the SAP system and the backend user management system.
  
  Solutions:
  
  Verify Email Address: Ensure that the email address being searched is correct and exists in the backend user database.
  Check Configuration Settings: Review the configuration settings for the integration between SAP and the backend system. Ensure that all necessary parameters are correctly set.
  User Synchronization: If user data is not synchronized, initiate a synchronization process to update the user information in the SAP system.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the search. This may involve checking roles and permissions in the SAP system.
  Test Connectivity: Check the connectivity between the SAP system and the backend user management system. Ensure that there are no network issues or downtime affecting the connection.
  Review Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific module or integration you are working with to ensure all configurations are correct.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the JAM_OL201 error in your SAP system.