How To Fix JAM_OL053 - Email address could not be determined for backend user &1

JAM_OL053 - Overview

• Message type: E = Error

• Message class: JAM_OL - SAP JAM: Message from object layer

• Message number: 053

• Message text: Email address could not be determined for backend user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message JAM_OL053 - Email address could not be determined for backend user &1 ?

  The SAP error message JAM_OL053 indicates that the system is unable to determine the email address for a backend user specified by the placeholder &1. This error typically occurs in the context of SAP Jam or when integrating SAP systems with email notifications.
  
  Cause:
  
  Missing Email Address: The most common cause is that the user profile in the backend system (like SAP ERP or SAP S/4HANA) does not have an email address assigned.
  User Not Active: The user might be inactive or not properly set up in the system.
  Integration Issues: There could be issues with the integration between SAP Jam and the backend system, leading to the inability to fetch user details.
  Authorization Issues: The user or the service account may not have the necessary permissions to access user details.
  
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management area in your backend system (e.g., transaction SU01 in SAP).
  Enter the user ID that corresponds to &1 in