How To Fix JAM_OL053 - Email address could not be determined for backend user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: JAM_OL - SAP JAM: Message from object layer

• Message number: 053

• Message text: Email address could not be determined for backend user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message JAM_OL053 - Email address could not be determined for backend user &1 ?

  The SAP error message JAM_OL053 indicates that the system is unable to determine the email address for a backend user specified by the placeholder &1. This error typically occurs in the context of SAP Jam or when integrating SAP systems with email notifications.
  Cause:
  
  Missing Email Address: The most common cause is that the user profile in the backend system (like SAP ERP or SAP S/4HANA) does not have an email address assigned.
  User Not Active: The user might be inactive or not properly set up in the system.
  Integration Issues: There could be issues with the integration between SAP Jam and the backend system, leading to the inability to fetch user details.
  Authorization Issues: The user or the service account may not have the necessary permissions to access user details.
  
  Solution:
  
  
  Check User Profile:
  
  Go to the user management area in your backend system (e.g., transaction SU01 in SAP).
  Enter the user ID that corresponds to &1 in the error message.
  Verify that the email address is filled in the user profile under the "Address" tab.
  
  
  
  Activate User:
  
  Ensure that the user is active. If the user is locked or inactive, unlock or activate the user.
  
  
  
  Integration Configuration:
  
  Check the configuration settings for the integration between SAP Jam and the backend system. Ensure that the connection is properly set up and that the necessary data is being synchronized.
  
  
  
  Authorization Check:
  
  Verify that the user or service account has the necessary authorizations to access user data. This may involve checking roles and permissions in the backend system.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for SAP Jam and the backend system to ensure that all configurations are correctly set up.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By addressing the above points, you should be able to resolve the JAM_OL053 error and ensure that email notifications can be sent successfully.