How To Fix J_3RCPS060 - Customer & locked by user & (display only)

SAP Error Message - Details

• Message type: E = Error

• Message class: J_3RCPS - Customer Payment Solution

• Message number: 060

• Message text: Customer & locked by user & (display only)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message J_3RCPS060 - Customer & locked by user & (display only) ?

  The SAP error message J_3RCPS060 typically indicates that a customer record is locked for editing by another user. This can occur in various scenarios, such as when a user is currently processing or updating the customer data, or if a previous session did not close properly, leaving the record in a locked state.
  Cause:
  
  User Lock: The customer record is currently being accessed or modified by another user.
  Session Issues: A previous session may not have released the lock due to an unexpected termination or error.
  Database Locking: The database may have a lock on the record due to ongoing transactions or processes.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then trying again may resolve the issue.
  Identify the Locking User: Use transaction code SM12 to check for locks on the customer record. You can see which user is holding the lock and potentially contact them to release it.
  Release the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution and ideally after confirming with the user who is holding the lock.
  Check for Background Jobs: Sometimes, background jobs may hold locks on records. Check transaction SM37 to see if any jobs are running that might be affecting the customer record.
  System Restart: In rare cases, a system restart may be necessary to clear persistent locks, but this should be done as a last resort and typically requires coordination with your SAP Basis team.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM37: To check for background jobs that may be affecting the record.
  SE11: To check the data dictionary for the customer table if needed.
  
  
  
  User Authorization: Ensure that you have the necessary authorizations to view and manage locks in the system.
  
  
  Documentation: Refer to SAP Notes and documentation for specific details related to your version of SAP, as error messages and their handling can vary between versions.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or support team for further assistance.