How To Fix J_1A_WS_CAE014 - Sales service indicator is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: J_1A_WS_CAE - AR: Message class for WS

• Message number: 014

• Message text: Sales service indicator is not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message J_1A_WS_CAE014 - Sales service indicator is not maintained ?

  The SAP error message J_1A_WS_CAE014 indicates that the "Sales service indicator is not maintained." This error typically arises in the context of Brazilian tax compliance, particularly when dealing with the Brazilian Nota Fiscal (NF) and the associated service indicators.
  Cause:
  The error occurs when the system expects a sales service indicator to be defined for a particular sales document or item, but it is missing. The sales service indicator is crucial for determining how the system should handle tax calculations and reporting for sales transactions in Brazil.
  Solution:
  To resolve this error, you need to maintain the sales service indicator in the relevant configuration or master data. Here are the steps you can follow:
  
  
  Check the Sales Document:
  
  Go to the sales document that triggered the error and check the item details.
  Ensure that the sales service indicator is filled in for the relevant item.
  
  
  
  Maintain Sales Service Indicator:
  
  If the sales service indicator is missing, you can maintain it in the following way:
  
  Navigate to the relevant configuration in SAP:
  
  Use transaction code SPRO to access the SAP Reference IMG.
  Go to Sales and Distribution > Basic Functions > Tax on Sales/Purchases > Brazil > Maintain Sales Service Indicator.
  
  
  Define the sales service indicators as required for your business processes.
  
  
  
  
  
  Check Material Master:
  
  Ensure that the material master data for the items involved in the sales document has the appropriate sales service indicator maintained.
  You can check this using transaction code MM02 (Change Material) and navigating to the Sales Org. Data view.
  
  
  
  Check Customer Master:
  
  Similarly, verify that the customer master data has the necessary sales service indicator set up.
  Use transaction code XD02 (Change Customer) to check the relevant details.
  
  
  
  Testing:
  
  After making the necessary changes, try to process the sales document again to see if the error persists.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files related to Brazilian tax compliance and sales service indicators for more detailed guidance.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or solutions.
  Consult with SAP Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the sales service indicator is properly maintained in the relevant areas, you should be able to resolve the error and continue with your sales processes.