How To Fix J3RGTD115 - Pricing data cannot be retrieved.

SAP Error Message - Details

• Message type: E = Error

• Message class: J3RGTD - Message class for Customs Declaration tracking

• Message number: 115

• Message text: Pricing data cannot be retrieved.

What causes this issue?

The system cannot calculate customs fees and duties because it cannot
retrieve the data of pricing procedures for the document.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want the program to calculate customs fees or duties, carry out
the following steps:
Check the calculation screens if they contain pricing data.
For customs fees, choose <LS>Fees Calculation</> on the top of the
selection screen.
For customs duties, select an item in the <LS>Items Data </>group box,
and choose the button for <LS>Duties Calculation</>.
On the <LS>Conditions for Fees Calculation </>or <LS>Conditions for
Duties Calculation </>screen, choose <LS>Conditions -> Update programs
</>.
Check if the table in the <LS>Pricing Elements </>table contains any
data. If not, proceed to the next step.
Check your Customizing settings for pricing procedures.
Check if you defined the pricing procedures properly in the Customizing
activity <LS>Define And Assign Pricing Procedures</>.
Check if you correctly assigned the pricing procedure to the customs
declaration type in the Customizing activity <LS>Assign Pric. Procedures
and Cond. Types to CDec Types</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3RGTD115 - Pricing data cannot be retrieved. ?

  The SAP error message J3RGTD115, which states "Pricing data cannot be retrieved," typically occurs in the context of pricing and sales order processing in SAP. This error can arise due to various reasons related to the configuration of pricing conditions, master data, or transaction data. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Missing Pricing Conditions: The pricing conditions required for the transaction may not be maintained in the system.
  Incorrect Condition Records: The condition records for pricing may not be set up correctly or may be missing for the specific customer, material, or sales area.
  Master Data Issues: There may be issues with the master data, such as missing customer or material master records.
  Sales Area Configuration: The sales area configuration may not be set up correctly, leading to issues in retrieving pricing data.
  Pricing Procedure: The pricing procedure assigned to the sales document may not be correctly configured or may not include the necessary condition types.
  Authorization Issues: The user may not have the necessary authorizations to access the pricing data.
  
  Solutions:
  
  Check Condition Records: Verify that the necessary condition records for pricing are maintained in the system. You can do this using transaction codes like VK11 (Create Condition) or VK12 (Change Condition).
  Review Master Data: Ensure that the customer and material master records are complete and correctly maintained. Check for any missing or incorrect entries.
  Validate Sales Area Configuration: Ensure that the sales area (Sales Organization, Distribution Channel, Division) is correctly configured and that the pricing procedure is assigned to it.
  Examine Pricing Procedure: Check the pricing procedure assigned to the sales document type and ensure that it includes all necessary condition types.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access pricing data. This may involve checking roles and authorizations in the user profile.
  Debugging: If the issue persists, consider debugging the pricing determination process to identify where the failure occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (Display Condition), V/06 (Pricing Procedure), and V/03 (Display Condition Records).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on resolving this error.
  Documentation: Review SAP documentation related to pricing procedures and condition records for a deeper understanding of how pricing is determined in SAP.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in pricing and sales processes.