How To Fix J3RGTD038 - Item &1: Ref. Doc. Num. and Item must be either both filled or both empty

SAP Error Message - Details

• Message type: E = Error

• Message class: J3RGTD - Message class for Customs Declaration tracking

• Message number: 038

• Message text: Item &1: Ref. Doc. Num. and Item must be either both filled or both empty

What causes this issue?

An invalid combination of fields is filled. In each of the following
cases, either both fields must be filled or both must be empty:
<LS>Purch. Doc.</> and <LS>Item</>
<LS>Delivery Document </>and <LS>Item</>
<LS>Material Doc.</><(>,<)> <LS>Material Doc.Year</> and <LS>Item</>
In this case, all three fields must be filled or left empty.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3RGTD038 - Item &1: Ref. Doc. Num. and Item must be either both filled or both empty ?

  The SAP error message J3RGTD038 indicates that there is an issue with the reference document number and item in a transaction. Specifically, it states that both the reference document number and the item must either be filled in together or left empty together. This error typically occurs in the context of document processing, such as during the creation or modification of a document in the SAP system.
  Cause:
  The error is caused by a mismatch in the input fields for the reference document number and the item. This can happen due to:
  
  The reference document number being filled in while the item field is left empty.
  The item field being filled in while the reference document number is left empty.
  Incorrect data entry or configuration in the transaction.
  
  Solution:
  To resolve this error, you should ensure that both fields are either filled in or left empty. Here are the steps to follow:
  
  
  Check Input Fields: Review the transaction screen where the error occurred. Ensure that if you have entered a reference document number, you also fill in the corresponding item field. Conversely, if you have not filled in the reference document number, ensure that the item field is also empty.
  
  
  Data Validation: Validate the data you are entering to ensure it meets the requirements of the transaction. If you are unsure about the required fields, refer to the documentation or help resources for the specific transaction.
  
  
  Consult Configuration: If you are consistently encountering this error, it may be worth checking the configuration settings in the SAP system. There may be specific settings related to the document type or transaction that enforce these rules.
  
  
  User Training: If multiple users are encountering this error, consider providing training or guidance on the correct data entry procedures for the relevant transactions.
  
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address this issue. Sometimes, specific errors are documented with solutions or patches provided by SAP.
  
  
  Related Information:
  
  Transaction Codes: Identify the specific transaction code where the error occurs, as this can help in troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for detailed information on the transaction and its requirements.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that both fields are consistently filled or left empty, you should be able to resolve the error and proceed with your transaction.