How To Fix J3POD031 - Customer in contract differs from customer in export/import contract

SAP Error Message - Details

• Message type: E = Error

• Message class: J3POD - Message class for Passport of Deal Maintanance Report

• Message number: 031

• Message text: Customer in contract differs from customer in export/import contract

What causes this issue?

The customer assigned to the contract in the internal contract database
(table J_3RFCNT) differs from the customer that you entered for the
export/import contact.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3POD031 - Customer in contract differs from customer in export/import contract ?

  The SAP error message J3POD031 indicates that there is a mismatch between the customer specified in the contract and the customer associated with the export/import contract. This error typically arises in scenarios involving foreign trade and logistics, where contracts are linked to specific customers for compliance and reporting purposes.
  Cause:
  
  Customer Mismatch: The customer defined in the export/import contract does not match the customer defined in the main contract. This could happen due to data entry errors or changes in customer information that were not updated across all relevant documents.
  Contract Configuration: The configuration of the contracts may not be aligned, leading to discrepancies in customer data.
  Data Migration Issues: If data was migrated from another system or during an upgrade, inconsistencies may have been introduced.
  
  Solution:
  
  Verify Customer Data: Check the customer details in both the main contract and the export/import contract. Ensure that the customer numbers and related information (like name, address, etc.) are consistent.
  Update Contracts: If discrepancies are found, update the relevant contract(s) to ensure that the customer information matches. This may involve changing the customer in either the main contract or the export/import contract.
  Check Configuration: Review the configuration settings for contracts in the SAP system to ensure that they are set up correctly and that there are no rules or settings causing the mismatch.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling contract-related errors.
  Test Changes: After making updates, test the changes to ensure that the error is resolved and that the contracts function as expected.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA42 (Change Contract) or VA43 (Display Contract) to access and modify the contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary permissions to view and edit contracts, as lack of access can sometimes lead to confusion or errors.
  Training and Documentation: Ensure that users involved in contract management are trained on the correct procedures for entering and maintaining customer data in contracts.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.