How To Fix J3POD012 - Customer in sales contract differs from customer in exp/imp contract

SAP Error Message - Details

• Message type: E = Error

• Message class: J3POD - Message class for Passport of Deal Maintanance Report

• Message number: 012

• Message text: Customer in sales contract differs from customer in exp/imp contract

What causes this issue?

The customer assigned to the sales contract in the sales document
database (table VBAK) differs from the customer that you entered for the
export/import contract.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message J3POD012 - Customer in sales contract differs from customer in exp/imp contract ?

  The SAP error message J3POD012 indicates that there is a mismatch between the customer specified in a sales contract and the customer specified in an export/import contract. This error typically arises in scenarios involving foreign trade and logistics, where contracts must align correctly to ensure compliance with regulations and proper processing of transactions.
  Cause:
  
  Customer Mismatch: The customer defined in the sales contract does not match the customer defined in the export/import contract. This could happen if the contracts were created separately or if there was an error in data entry.
  Data Inconsistency: There may be inconsistencies in the master data for the customers involved, such as different customer numbers or names.
  Contract Configuration: The configuration settings for the sales and export/import contracts may not be aligned, leading to discrepancies.
  
  Solution:
  
  Verify Customer Data: Check the customer master data for both the sales contract and the export/import contract. Ensure that the customer numbers and details match.
  Update Contracts: If there is a mismatch, update either the sales contract or the export/import contract to ensure that they reference the same customer.
  Review Contract Creation Process: Ensure that the process for creating contracts is consistent and that users are following the correct procedures to avoid mismatches.
  Consult Documentation: Review SAP documentation or guidelines related to contract management and foreign trade to ensure compliance with the necessary requirements.
  Check Configuration Settings: If the issue persists, consult with your SAP configuration team to review the settings related to sales and export/import contracts to ensure they are correctly set up.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VA42 (Change Sales Contract) or VA43 (Display Sales Contract) to access and modify the contracts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that users have the necessary roles and authorizations to create and modify contracts in the system.
  Testing: After making changes, conduct tests to ensure that the error does not reoccur and that the contracts are processed correctly.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.