How To Fix J-802 - Cannot update the portfolio hierarchies; table is locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: J- -

• Message number: 802

• Message text: Cannot update the portfolio hierarchies; table is locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message J-802 - Cannot update the portfolio hierarchies; table is locked by another user ?

  The SAP error message J-802 indicates that the system is unable to update the portfolio hierarchies because the relevant table is locked by another user. This typically occurs in environments where multiple users are trying to access or modify the same data simultaneously.
  Cause:
  
  Table Locking: The error is primarily caused by a table lock, which can happen if another user or process is currently accessing or modifying the portfolio hierarchy data.
  Long-running Transactions: If a transaction takes too long to complete, it can hold locks on the table, preventing other users from making updates.
  Background Jobs: Sometimes, background jobs that are processing data can also lock tables, leading to this error for other users trying to access the same data.
  User Sessions: If a user has an open session that is not properly closed, it may still hold a lock on the table.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to perform the action again. The lock may be released once the other user or process completes its transaction.
  Identify the Lock: Use transaction codes like SM12 (for lock entries) to identify which user or process is holding the lock. You can check the lock entries and see if you can contact the user or terminate the session if necessary.
  Terminate the Lock: If you have the necessary authorizations, you can delete the lock entry from SM12. However, this should be done with caution, as it may disrupt the other user's work.
  Check Background Jobs: Use transaction SM37 to check if there are any background jobs that might be locking the table. If you find any, you may need to wait for them to complete or consult with your system administrator.
  Review Transaction Logic: If this error occurs frequently, it may be worth reviewing the transaction logic to ensure that locks are being released properly after operations are completed.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Training: Ensure that users are trained on how to properly close sessions and transactions to minimize the risk of leaving locks in place.
  System Performance: If the system is frequently experiencing locking issues, it may be worth investigating overall system performance and whether hardware upgrades or optimizations are needed.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or technical support for further investigation.