How To Fix IX028 - Organizational unit & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 028

• Message text: Organizational unit & does not exist

What causes this issue?

No master record has been created for this organizational unit.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a different organizational unit, or maintain the master data for
this organizational unit.

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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX028 - Organizational unit & does not exist ?

  The SAP error message IX028, which states "Organizational unit & does not exist," typically occurs when the system is unable to find a specified organizational unit in the database. This can happen in various contexts, such as when trying to assign a cost center, profit center, or other organizational elements in SAP.
  Causes:
  
  Incorrect Organizational Unit Code: The organizational unit code entered may be incorrect or misspelled.
  Inactive or Deleted Organizational Unit: The organizational unit may have been deleted or marked as inactive in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the specified organizational unit.
  Configuration Issues: The organizational unit may not have been properly configured in the system.
  Data Consistency Issues: There may be inconsistencies in the master data that prevent the system from recognizing the organizational unit.
  
  Solutions:
  
  Verify the Organizational Unit Code: Check the code you are using for any typos or errors. Ensure that it matches the code in the system.
  Check the Status of the Organizational Unit: Use transaction codes like OX02 (for cost centers) or OX03 (for profit centers) to verify if the organizational unit exists and is active.
  Review Authorizations: Ensure that the user has the necessary permissions to access the organizational unit. This may involve checking roles and authorizations in the user profile.
  Consult with Configuration Team: If the organizational unit is not configured correctly, consult with your SAP configuration team to ensure that it is set up properly.
  Data Consistency Check: Run data consistency checks to identify any issues with master data that may be causing the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OX02 (Cost Center), OX03 (Profit Center), and OX17 (Organizational Units) to manage and verify organizational units.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for organizational management to understand how organizational units are structured and managed within your specific SAP environment.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.