How To Fix IX006 - Enter the response time and duration

IX006 - Overview

• Message type: E = Error

• Message class: IX - Messages for Service Processing

• Message number: 006

• Message text: Enter the response time and duration

What causes this issue?

The fields for the time interval and unit have not been maintained in
the response profile.

System Response

The system cannot determine the response time.

How to fix this error?

Maintain the response time data in Customizing or contact your system
administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message IX006 - Enter the response time and duration ?

  The SAP error message IX006, which states "Enter the response time and duration," typically occurs in the context of the SAP system when users are trying to enter or process data related to service orders, maintenance orders, or similar transactions where response time and duration are required fields.
  
  Cause:
  The error is triggered when the user attempts to save or process a transaction without providing the necessary information for response time and duration. This can happen in various scenarios, such as:
  
  Missing Data: The fields for response time and duration are left blank.
  Incorrect Data Format: The data entered does not conform to the expected format (e.g., entering text instead of a numeric value).
  System Configuration: Certain configurations or settings in the SAP system may require these fields to be mandatory.
  
  
  Solution:
  To resolve the IX006 error, you can take the following steps:
  
  
  Enter Required Data: Ensure that you fill in the response time and duration fields with