How To Fix /IWPGW/TGW_SERVICE013 - Accessing UserInfoCollection not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWPGW/TGW_SERVICE -

• Message number: 013

• Message text: Accessing UserInfoCollection not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWPGW/TGW_SERVICE013 - Accessing UserInfoCollection not supported ?

  The SAP error message /IWPGW/TGW_SERVICE013 Accessing UserInfoCollection not supported typically occurs in the context of SAP Gateway services, particularly when there is an attempt to access user information in a way that is not supported by the system.
  Cause:
  
  Unsupported Operation: The error indicates that the operation being attempted on the UserInfoCollection is not supported. This could be due to the way the service is designed or configured.
  Service Configuration: The OData service may not be properly configured to handle requests for user information.
  Authorization Issues: There may be authorization issues preventing access to the user information.
  Version Mismatch: There could be a mismatch between the versions of the SAP Gateway and the backend system, leading to unsupported operations.
  
  Solution:
  
  Check Service Implementation: Review the implementation of the OData service to ensure that it supports the operations you are trying to perform. If necessary, modify the service to handle the request appropriately.
  Service Registration: Ensure that the OData service is correctly registered in the SAP Gateway. You can do this using transaction code /IWFND/MAINT_SERVICE.
  Authorization Check: Verify that the user has the necessary authorizations to access the user information. Check the roles and authorizations assigned to the user.
  Update Gateway: If there is a version mismatch, consider updating the SAP Gateway or the backend system to ensure compatibility.
  Debugging: Use transaction code /IWFND/ERROR_LOG to check for any additional error messages that might provide more context on the issue. You can also use the SAP Gateway Client (transaction /IWFND/GW_CLIENT) to test the service and see the exact request and response.
  Consult Documentation: Refer to the SAP documentation for the specific OData service you are using to understand its capabilities and limitations.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  Community Forums: Look for discussions in SAP Community forums or other technical forums where similar issues may have been addressed.
  SAP Help Portal: The SAP Help Portal can provide additional insights into the specific OData service and its expected behavior.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.