How To Fix /IWNGW/CM_HUB138 - Email notification not sent for ID '&1' in lang '&2' from provider '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWNGW/CM_HUB -

• Message number: 138

• Message text: Email notification not sent for ID '&1' in lang '&2' from provider '&3'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWNGW/CM_HUB138 - Email notification not sent for ID '&1' in lang '&2' from provider '&3' ?

  The SAP error message /IWNGW/CM_HUB138 Email notification not sent for ID '&1' in lang '&2' from provider '&3' typically indicates that there was an issue with sending an email notification through the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Configuration Issues: The email provider (such as SMTP settings) may not be correctly configured in the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Invalid Email Address: The recipient's email address may be invalid or incorrectly formatted.
  Language Settings: The specified language (&2) may not be supported or configured correctly in the email template.
  Authorization Issues: The user or service account used to send the email may not have the necessary permissions.
  Missing Email Template: The email template associated with the notification ID (&1) may be missing or not properly configured.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the SMTP settings in transaction SCOT (SAPconnect) to ensure they are correctly configured.
  Ensure that the email provider is active and properly set up.
  
  
  
  Test Connectivity:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  Test the connection to the email server from the SAP system.
  
  
  
  Review Email Address:
  
  Check the recipient's email address for correctness and ensure it is valid.
  
  
  
  Language Configuration:
  
  Ensure that the language specified in the error message is supported and that the corresponding email template exists.
  
  
  
  Check Authorizations:
  
  Verify that the user or service account has the necessary authorizations to send emails.
  
  
  
  Review Email Templates:
  
  Check if the email template for the notification ID exists and is correctly configured.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages that may provide more context.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SAPconnect settings for email configuration.
  SOST: Outbound emails status.
  SLG1: Application log for error messages.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring email notifications and troubleshooting email sending issues.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the issue persists, consider reaching out to your SAP Basis team or SAP support for further assistance.