How To Fix /IWNGW/CM_HUB063 - Notification is not sent to these recipients, as they are not valid

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWNGW/CM_HUB -

• Message number: 063

• Message text: Notification is not sent to these recipients, as they are not valid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWNGW/CM_HUB063 - Notification is not sent to these recipients, as they are not valid ?

  The SAP error message /IWNGW/CM_HUB063 indicates that a notification could not be sent to certain recipients because they are not valid. This error typically arises in the context of SAP's notification and messaging systems, particularly when using the SAP Cloud Platform or SAP Business Technology Platform for notifications.
  Cause:
  
  Invalid Recipient Addresses: The recipients specified in the notification may have invalid email addresses or user IDs.
  Inactive Users: The users to whom the notifications are being sent may not be active in the system.
  Missing User Profiles: The user profiles for the intended recipients may not be set up correctly, or they may lack the necessary communication settings.
  Configuration Issues: There may be issues with the configuration of the notification system, such as incorrect settings in the communication channels or the notification service.
  Authorization Issues: The user sending the notification may not have the necessary authorizations to send messages to the specified recipients.
  
  Solution:
  
  
  Verify Recipient Information:
  
  Check the email addresses or user IDs of the recipients to ensure they are correct and valid.
  Ensure that the recipients are active users in the SAP system.
  
  
  
  Check User Profiles:
  
  Review the user profiles of the intended recipients to ensure they have the correct communication settings configured.
  Make sure that the users have the necessary roles and authorizations to receive notifications.
  
  
  
  Review Notification Configuration:
  
  Check the configuration settings for the notification service in SAP. Ensure that all necessary parameters are correctly set up.
  If using a specific communication channel, verify that it is active and properly configured.
  
  
  
  Test Sending Notifications:
  
  Try sending a test notification to a known valid recipient to see if the issue persists.
  If the test works, the issue may be isolated to specific recipients.
  
  
  
  Consult Logs and Traces:
  
  Review system logs and traces for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation related to the notification service and user management for more detailed guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue causing the /IWNGW/CM_HUB063 error message.