How To Fix /IWNGW/CM_HUB021 - Error while resolving notification related information from the provider

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWNGW/CM_HUB -

• Message number: 021

• Message text: Error while resolving notification related information from the provider

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWNGW/CM_HUB021 - Error while resolving notification related information from the provider ?

  The SAP error message /IWNGW/CM_HUB021 typically indicates an issue with resolving notification-related information from the provider in the context of SAP's notification management system. This error can occur in various scenarios, particularly when dealing with notifications in the SAP system, such as in the context of SAP Fiori applications or when using the SAP Gateway.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the notification provider.
  Configuration Errors: Incorrect configuration settings in the SAP Gateway or the notification provider can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the notification data.
  Service Availability: The notification service or provider may be down or not properly registered in the system.
  Data Consistency Issues: There may be inconsistencies or missing data in the notification records that the system is trying to access.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the notification provider.
  Review Configuration Settings: Verify the configuration settings for the SAP Gateway and the notification provider. Ensure that all necessary services are activated and properly configured.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the notification data. This may involve checking roles and permissions in the SAP system.
  Service Health Check: Check the status of the notification service or provider. Ensure that it is running and properly registered in the system.
  Data Validation: Validate the notification data in the system to ensure there are no inconsistencies or missing records. This may involve checking the underlying database tables or using transaction codes related to notifications.
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation related to notification management and the SAP Gateway for best practices and configuration guidelines.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.