How To Fix /IWNGW/CM_HUB014 - Internal server error. Failed to get notifications

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWNGW/CM_HUB -

• Message number: 014

• Message text: Internal server error. Failed to get notifications

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWNGW/CM_HUB014 - Internal server error. Failed to get notifications ?

  The SAP error message /IWNGW/CM_HUB014 Internal server error. Failed to get notifications typically indicates an issue with the SAP Gateway or the underlying services that are responsible for handling notifications in the SAP system. This error can occur in various scenarios, particularly when there are problems with the configuration, connectivity, or the backend services.
  Possible Causes:
  
  Service Unavailability: The backend service that provides notifications may be down or not properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the notification service.
  Network Issues: There could be network connectivity problems between the SAP Gateway and the backend system.
  Configuration Errors: Incorrect configuration in the SAP Gateway or the backend system can lead to this error.
  Data Issues: Corrupted or missing data in the database that the notification service relies on.
  System Performance: High load on the system may lead to timeouts or failures in processing requests.
  
  Solutions:
  
  Check Service Status: Ensure that the relevant backend services are up and running. You can check this in the SAP Gateway using transaction /IWFND/MAINT_SERVICE.
  Review Authorizations: Verify that the user has the necessary authorizations to access the notification service. You can use transaction SU53 to check for authorization failures.
  Network Connectivity: Test the network connection between the SAP Gateway and the backend system. Use tools like ping or traceroute to diagnose connectivity issues.
  Check Configuration: Review the configuration settings in the SAP Gateway and the backend system. Ensure that all necessary services are activated and properly configured.
  Monitor System Performance: Use transaction ST22 to check for dumps and SM21 for system logs to identify any performance-related issues.
  Check Logs: Look at the application logs using transaction SLG1 to find more detailed error messages that can provide insights into the root cause.
  Restart Services: If the issue persists, consider restarting the relevant services or the entire SAP Gateway to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the specific version of your SAP system to ensure that all configurations are correct.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.