How To Fix /IWNGW/CM_BEP_RT028 - Notification text and action text are blank for &1 version &2 by &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWNGW/CM_BEP_RT -

• Message number: 028

• Message text: Notification text and action text are blank for &1 version &2 by &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWNGW/CM_BEP_RT028 - Notification text and action text are blank for &1 version &2 by &3 ?

  The SAP error message /IWNGW/CM_BEP_RT028 indicates that there is an issue with a notification in the SAP system where both the notification text and action text are blank for a specific version and entity. This error typically arises in the context of the SAP Plant Maintenance (PM) or SAP Customer Service (CS) modules, particularly when dealing with notifications or service orders.
  Cause:
  
  Missing Data: The most common cause of this error is that the notification or action texts have not been maintained in the system. This could happen if the notification was created without entering the necessary text information.
  Configuration Issues: There may be configuration issues in the system that prevent the proper retrieval or display of the notification texts.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or edit the notification texts, leading to them appearing as blank.
  Data Corruption: In rare cases, data corruption in the database could lead to missing texts.
  
  Solution:
  
  Check Notification Texts: Go to the relevant transaction (e.g., IW21, IW22) and check if the notification texts are indeed blank. If they are, you will need to enter the required texts.
  Maintain Action Texts: Similarly, check the action texts associated with the notification. Ensure that they are filled out correctly.
  Review Configuration: If the texts are missing due to configuration issues, review the configuration settings in the SAP system to ensure that they are set up correctly for notifications.
  User Authorizations: Verify that the user has the necessary authorizations to view and edit notification texts. If not, work with your SAP security team to grant the appropriate permissions.
  Data Consistency Check: Run a data consistency check to identify any potential issues with the database that may be causing the texts to be blank.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) to manage notifications effectively.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to notifications in the PM or CS modules for best practices on maintaining notification texts.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or reach out to SAP support for further assistance.