How To Fix /IWFND/CM_RS062 - Error while trying to read data from the LDAP server

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_RS -

• Message number: 062

• Message text: Error while trying to read data from the LDAP server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_RS062 - Error while trying to read data from the LDAP server ?

  The SAP error message /IWFND/CM_RS062 indicates that there is an issue while trying to read data from the LDAP (Lightweight Directory Access Protocol) server. This error can occur in various scenarios, particularly when SAP systems are integrated with LDAP for user authentication or directory services.
  Causes:
  
  Connection Issues: The SAP system may not be able to connect to the LDAP server due to network issues, incorrect server address, or firewall restrictions.
  Authentication Problems: The credentials used to connect to the LDAP server may be incorrect or have insufficient permissions.
  Configuration Errors: The LDAP configuration in the SAP system may be incorrect, such as wrong base DN (Distinguished Name), search filters, or attribute mappings.
  LDAP Server Issues: The LDAP server itself may be down, misconfigured, or experiencing performance issues.
  SSL/TLS Issues: If the connection to the LDAP server is secured using SSL/TLS, there may be issues with certificates or encryption settings.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the LDAP server. You can use tools like ping or telnet to test connectivity.
  Verify LDAP Configuration: Review the LDAP configuration settings in the SAP system. Check the server address, port, base DN, and any search filters or attributes.
  Test Credentials: Ensure that the credentials used for the LDAP connection are correct and have the necessary permissions to read data from the LDAP server.
  Check LDAP Server Status: Verify that the LDAP server is up and running. Check logs on the LDAP server for any errors or issues.
  Review SSL/TLS Settings: If using SSL/TLS, ensure that the certificates are valid and properly configured in the SAP system. Check for any certificate trust issues.
  Consult Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to LDAP integration.
  Documentation: Review the SAP documentation for configuring LDAP connections, which can provide guidance on best practices and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.