How To Fix /IWFND/CM_MGW362 - Multi-destination Subscription update failed in backend &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_MGW -

• Message number: 362

• Message text: Multi-destination Subscription update failed in backend &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_MGW362 - Multi-destination Subscription update failed in backend &1 ?

  The SAP error message /IWFND/CM_MGW362 Multi-destination Subscription update failed in backend &1 typically occurs in the context of SAP Gateway and OData services when there is an issue with updating a multi-destination subscription in the backend system. This error can arise due to various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  Backend System Issues: The backend system (e.g., SAP ERP, S/4HANA) may be down, unreachable, or experiencing performance issues.
  Authorization Problems: The user or service account used for the subscription may not have the necessary authorizations to perform the update.
  Configuration Errors: There may be misconfigurations in the OData service or the subscription settings.
  Network Issues: Network connectivity problems between the SAP Gateway and the backend system can lead to this error.
  Data Consistency Issues: If the data being sent to the backend is inconsistent or violates business rules, the update may fail.
  Service Endpoint Issues: The service endpoint defined in the subscription may be incorrect or not properly configured.
  
  Solutions:
  
  Check Backend System Status: Ensure that the backend system is up and running. You can do this by trying to access it directly or checking system logs.
  Review Authorizations: Verify that the user or service account has the necessary authorizations to perform the update. This may involve checking roles and permissions in the backend system.
  Validate Configuration: Review the configuration of the OData service and the multi-destination subscription settings. Ensure that all parameters are correctly set.
  Network Connectivity: Check for any network issues that may be preventing communication between the SAP Gateway and the backend system. This may involve checking firewalls, proxies, or network routes.
  Examine Data: Look at the data being sent to the backend for any inconsistencies or violations of business rules. You may need to log the data being processed to identify issues.
  Check Service Endpoints: Ensure that the service endpoint defined in the subscription is correct and accessible. You can test the endpoint using tools like Postman or directly in the browser.
  Review Logs: Check the SAP Gateway logs (transaction /IWFND/ERROR_LOG) and the backend system logs for more detailed error messages that can provide additional context.
  
  Related Information:
  
  Transaction Codes: Use transaction /IWFND/ERROR_LOG to view error logs related to OData services.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error.
  Documentation: Review the SAP Gateway and OData service documentation for best practices and troubleshooting tips.
  
  By systematically checking these areas, you should be able to identify the root cause of the error and implement an appropriate solution.