How To Fix /IWFND/CM_DM035 - No consumer found in the device manager database for user '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 035

• Message text: No consumer found in the device manager database for user '&1'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM035 - No consumer found in the device manager database for user '&1' ?

  The SAP error message /IWFND/CM_DM035 No consumer found in the device manager database for user '&1' typically occurs in the context of SAP Gateway and OData services. This error indicates that the system is unable to find a consumer (user) in the device manager database, which is necessary for the operation of the OData service.
  Cause:
  
  Missing Consumer Registration: The user attempting to access the OData service has not been registered as a consumer in the device manager database.
  Incorrect User Credentials: The user credentials being used may not match any registered consumer in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the OData service.
  Configuration Issues: There may be configuration issues in the SAP Gateway or the device manager settings.
  
  Solution:
  
  
  Register the User as a Consumer:
  
  Ensure that the user is registered in the device manager database. This can typically be done through the SAP Gateway administration tools.
  Use transaction code /IWFND/MAINT_SERVICE to check if the service is properly registered and active.
  
  
  
  Check User Credentials:
  
  Verify that the user credentials being used are correct. Ensure that the user is logged in with the correct username and password.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary roles and permissions to access the OData service.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the SAP Gateway and ensure that the device manager is properly set up.
  Check the settings in transaction /IWFND/CONFIG to ensure that the system is configured correctly for OData services.
  
  
  
  Debugging:
  
  If the issue persists, consider enabling debugging for the OData service to get more detailed information about what might be going wrong.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes and documentation related to the specific version of SAP Gateway you are using for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes:
  
  /IWFND/MAINT_SERVICE: To manage OData services.
  /IWFND/CONFIG: To check and configure the SAP Gateway settings.
  SU53: To analyze authorization issues.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.