How To Fix /IWFND/CM_DM025 - Requested users not found in the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 025

• Message text: Requested users not found in the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM025 - Requested users not found in the device manager database ?

  The SAP error message /IWFND/CM_DM025 Requested users not found in the device manager database typically occurs in the context of SAP Gateway and OData services. This error indicates that the system is unable to find the specified user in the device manager database, which is essential for managing user sessions and authorizations for mobile applications or Fiori apps.
  Cause:
  
  User Not Registered: The user trying to access the service may not be registered in the device manager database.
  Incorrect User ID: The user ID provided in the request may be incorrect or misspelled.
  Database Issues: There may be issues with the device manager database itself, such as corruption or connectivity problems.
  Authorization Issues: The user may not have the necessary authorizations to access the requested service.
  User Deactivation: The user account may have been deactivated or deleted.
  
  Solution:
  
  
  Check User Registration:
  
  Verify if the user is registered in the device manager database. You can do this by checking the relevant tables in the SAP system (e.g., /IWFND/DM_USER).
  If the user is not registered, you may need to register them.
  
  
  
  Verify User ID:
  
  Ensure that the user ID being used in the request is correct. Check for any typos or incorrect formatting.
  
  
  
  Database Health Check:
  
  Check the health of the device manager database. Ensure that it is functioning correctly and that there are no connectivity issues.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the OData service. You may need to assign the appropriate roles or permissions.
  
  
  
  User Account Status:
  
  Check the status of the user account in the SAP system. If the account is inactive or locked, you will need to reactivate it.
  
  
  
  Logs and Traces:
  
  Review the application logs and traces for more detailed error messages that could provide additional context for the issue.
  
  
  
  Restart Services:
  
  In some cases, restarting the SAP Gateway services or the entire SAP system may resolve transient issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SICF to check the service configuration and SU01 to manage user accounts.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for SAP Gateway and OData services for more detailed information on user management and troubleshooting.
  
  If the issue persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.