How To Fix /IWFND/CM_DM019 - No users defined in the device manager database

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_DM -

• Message number: 019

• Message text: No users defined in the device manager database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_DM019 - No users defined in the device manager database ?

  The SAP error message /IWFND/CM_DM019 No users defined in the device manager database typically occurs in the context of SAP Gateway and indicates that there are no users defined in the device manager database for the specific application or service you are trying to access. This can happen for various reasons, including configuration issues or missing user entries.
  Cause:
  
  No Users Defined: The most straightforward cause is that there are indeed no users defined in the device manager database.
  Configuration Issues: There may be issues with the configuration of the SAP Gateway or the device manager.
  Authorization Issues: The user trying to access the service may not have the necessary authorizations.
  Database Issues: There could be issues with the underlying database that stores user information.
  
  Solution:
  
  
  Define Users:
  
  Go to the SAP Gateway system and check the device manager configuration.
  Ensure that users are defined in the device manager database. You can do this by using transaction codes like /IWFND/MAINT_SERVICE to maintain services and check user assignments.
  
  
  
  Check Configuration:
  
  Verify the configuration of the SAP Gateway and ensure that the device manager is correctly set up.
  Check the settings in transaction /IWFND/CONFIG to ensure that the necessary services are activated.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the service. You can check this in transaction SU01 (User Maintenance) and ensure that the user has the appropriate roles assigned.
  
  
  
  Database Check:
  
  If you suspect a database issue, check the database logs for any errors or inconsistencies. You may need to consult with your database administrator.
  
  
  
  Restart Services:
  
  Sometimes, simply restarting the SAP Gateway services can resolve transient issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or the official SAP documentation for any specific instructions related to your version of SAP Gateway.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. You can search for notes related to /IWFND/CM_DM019 in the SAP Support Portal.
  Transaction Codes:
  
  /IWFND/MAINT_SERVICE: To maintain OData services.
  /IWFND/CONFIG: To configure the SAP Gateway.
  SU01: To manage user accounts and roles.
  
  
  Logs: Check the system logs (transaction SM21) and the Gateway logs (transaction /IWFND/ERROR_LOG) for more detailed error messages that might provide additional context.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /IWFND/CM_DM019.