How To Fix /IWFND/CM_BEC023 - RFC Error: User locked in the backend system

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_BEC -

• Message number: 023

• Message text: RFC Error: User locked in the backend system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_BEC023 - RFC Error: User locked in the backend system ?

  The SAP error message /IWFND/CM_BEC023 RFC Error: User locked in the backend system indicates that the user account being used to connect to the backend system (usually an SAP system) is locked. This can happen for various reasons, such as too many failed login attempts, administrative actions, or security policies.
  Cause:
  
  User Lockout: The user account has been locked due to multiple unsuccessful login attempts.
  Administrative Action: An administrator may have manually locked the user account for security reasons.
  Password Expiration: The user’s password may have expired, leading to a lockout.
  System Policies: Security policies in the backend system may enforce account lockout after a certain number of failed login attempts.
  
  Solution:
  
  
  Unlock the User Account:
  
  Log in to the SAP backend system using an account with administrative privileges.
  Navigate to transaction code SU01 (User Maintenance).
  Enter the locked user ID and click on the "Display" button.
  If the user is locked, you will see a lock icon. Click on the "Unlock" button to unlock the user account.
  Save the changes.
  
  
  
  Check User Status:
  
  Ensure that the user is not only unlocked but also has the correct roles and authorizations assigned.
  
  
  
  Reset Password:
  
  If the password has expired, reset the password for the user in the same SU01 transaction.
  
  
  
  Review Security Policies:
  
  Check the security policies in the backend system to understand the lockout criteria and adjust them if necessary.
  
  
  
  Monitor Login Attempts:
  
  If the user is frequently getting locked out, investigate the cause of failed login attempts. This could be due to incorrect password entries or automated processes trying to log in with outdated credentials.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance (if you need to unlock multiple users)
  SU53: Display Authorization Check (to check authorization issues)
  
  
  
  User Lockout Policies: Review the system's security settings related to user lockout, which can be found in transaction RZ11 (for profile parameters) or through the security configuration settings.
  
  
  Audit Logs: Check the system logs (transaction SM21) for any entries related to the user lockout to gather more context on why the user was locked.
  
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.