How To Fix /IWFND/CM_740_EXTNS004 - Error while fetching XSRF token

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWFND/CM_740_EXTNS -

• Message number: 004

• Message text: Error while fetching XSRF token

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWFND/CM_740_EXTNS004 - Error while fetching XSRF token ?

  The SAP error message /IWFND/CM_740_EXTNS004 indicates an issue related to the Cross-Site Request Forgery (CSRF) token when trying to fetch data from an OData service. This error typically occurs in the context of SAP Gateway and OData services when the system is unable to retrieve the CSRF token, which is essential for ensuring secure communication between the client and the server.
  Causes:
  
  Session Issues: The user session may have expired or is not properly established.
  Authorization Problems: The user may not have the necessary authorizations to access the OData service.
  Service Configuration: The OData service may not be correctly configured or activated in the SAP Gateway.
  Network Issues: There may be network-related issues preventing the request from reaching the server.
  Browser Cache: Sometimes, cached data in the browser can lead to issues with token retrieval.
  Incorrect URL: The URL used to access the OData service may be incorrect or malformed.
  
  Solutions:
  
  Check User Session: Ensure that the user is logged in and that the session is active. If necessary, log out and log back in.
  Verify Authorizations: Check the user's authorizations for the OData service. Ensure that the user has the necessary roles and permissions.
  Service Activation: Go to the SAP Gateway Service Builder (transaction code /IWFND/MAINT_SERVICE) and ensure that the OData service is activated and properly configured.
  Clear Browser Cache: Clear the browser cache and cookies, or try accessing the service in a different browser or incognito mode.
  Check Network Connectivity: Ensure that there are no network issues preventing the request from reaching the SAP system.
  Review Logs: Check the SAP Gateway logs (transaction code /IWFND/ERROR_LOG) for more detailed error messages that can provide additional context.
  Use Correct URL: Double-check the URL being used to access the OData service to ensure it is correct.
  
  Related Information:
  
  CSRF Token: The CSRF token is a security feature that helps prevent CSRF attacks by ensuring that requests made to the server are intentional and originate from the authenticated user.
  SAP Gateway: SAP Gateway is a technology that allows developers to create OData services that can be consumed by various clients, including web applications and mobile apps.
  OData Services: OData (Open Data Protocol) is a standard protocol for building and consuming RESTful APIs.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or consult SAP support for further assistance.