How To Fix /IWBEP/CM_ST013 - Asynchronous ST generation: Communication Failure

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_ST -

• Message number: 013

• Message text: Asynchronous ST generation: Communication Failure

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_ST013 - Asynchronous ST generation: Communication Failure ?

  The SAP error message /IWBEP/CM_ST013 Asynchronous ST generation: Communication Failure typically occurs in the context of SAP Gateway and OData services. This error indicates that there was a communication failure during the asynchronous generation of a service ticket (ST) for an OData service. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP Gateway and the backend system.
  Configuration Errors: Incorrect configuration settings in the SAP Gateway or backend system can lead to communication failures.
  Service Activation: The OData service may not be properly activated or registered in the SAP Gateway.
  Authorization Issues: The user may not have the necessary authorizations to access the service.
  Backend System Unavailability: The backend system may be down or not reachable.
  Timeouts: Long processing times may lead to timeouts in the communication.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP Gateway and the backend system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration: Verify the configuration settings in the SAP Gateway and backend system. Ensure that the destination settings are correct in transaction SM59.
  Activate OData Service: Use transaction /IWFND/MAINT_SERVICE to check if the OData service is activated. If not, activate it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the OData service. You can check this in transaction SU53 after the error occurs.
  Monitor Backend System: Check the status of the backend system to ensure it is up and running. You can use transaction SM21 to check for any relevant logs.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings in the relevant configuration.
  
  Related Information:
  
  
  Transaction Codes:
  
  /IWFND/MAINT_SERVICE: To manage OData services.
  SM59: To check and configure RFC destinations.
  SU53: To analyze authorization issues.
  SM21: To view system logs for errors.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search for notes related to /IWBEP/CM_ST013 in the SAP Support Portal.
  
  
  Logs and Traces: Enable and check the Gateway logs and traces for more detailed error messages. You can use transaction /IWFND/ERROR_LOG to view error logs.
  
  
  By following these steps, you should be able to diagnose and resolve the communication failure associated with the /IWBEP/CM_ST013 error message. If the issue persists, consider reaching out to SAP support for further assistance.