How To Fix /IWBEP/CM_MGW_URM048 - User(s) not found for the provided email ID

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_URM -

• Message number: 048

• Message text: User(s) not found for the provided email ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_URM048 - User(s) not found for the provided email ID ?

  The SAP error message /IWBEP/CM_MGW_URM048 User(s) not found for the provided email ID typically occurs in the context of SAP Gateway or OData services when the system is unable to find a user associated with the provided email ID. This can happen in various scenarios, such as when trying to authenticate a user or when performing operations that require user identification.
  Causes:
  
  Incorrect Email ID: The email ID provided may be incorrect or misspelled.
  User Not Created: The user associated with the email ID may not exist in the SAP system.
  User Not Active: The user may exist but is not active or has been locked.
  Authorization Issues: The user may not have the necessary authorizations to access the service.
  Configuration Issues: There may be issues with the configuration of the SAP Gateway or the OData service.
  
  Solutions:
  
  Verify Email ID: Double-check the email ID for any typos or errors.
  Check User Existence: Use transaction code SU01 to check if the user exists in the system. If not, create the user.
  Activate User: If the user exists but is inactive, activate the user account.
  Check User Lock Status: Ensure that the user is not locked. If locked, unlock the user.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the OData service.
  Check Configuration: Review the configuration of the SAP Gateway and ensure that it is set up correctly to handle user authentication.
  Logs and Traces: Check the system logs (transaction SLG1) for any additional error messages or information that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Gateway and OData service documentation for any specific requirements regarding user management and authentication.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /IWBEP/CM_MGW_URM048.