How To Fix /IWBEP/CM_MGW_URM020 - User could not be activated

SAP Error Message - Details

• Message type: E = Error

• Message class: /IWBEP/CM_MGW_URM -

• Message number: 020

• Message text: User could not be activated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /IWBEP/CM_MGW_URM020 - User could not be activated ?

  The SAP error message /IWBEP/CM_MGW_URM020 User could not be activated typically occurs in the context of SAP Gateway and OData services. This error indicates that there is an issue with activating a user for the OData service, which can be due to several reasons. Below are some common causes, potential solutions, and related information:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the OData service.
  User Status: The user might be locked or inactive in the system.
  Missing Roles: The required roles for the user to access the OData service may not be assigned.
  Technical Issues: There could be technical issues with the SAP Gateway or the backend system.
  Service Registration: The OData service may not be properly registered or activated in the SAP Gateway.
  
  Solutions:
  
  
  Check User Status:
  
  Go to transaction SU01 and check if the user is active and not locked.
  If the user is locked, unlock the user.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to access the OData service.
  Use transaction SU53 to analyze authorization failures after the user attempts to access the service.
  
  
  
  Assign Roles:
  
  Check if the user has the required roles assigned. You can do this in transaction PFCG.
  If roles are missing, assign the necessary roles that include access to the OData service.
  
  
  
  Service Activation:
  
  Ensure that the OData service is activated in the SAP Gateway. Use transaction /IWFND/MAINT_SERVICE to check the status of the service.
  If the service is not activated, activate it.
  
  
  
  Check System Logs:
  
  Review the system logs for any additional error messages that might provide more context. Use transaction SLG1 to check application logs.
  
  
  
  Technical Configuration:
  
  If the issue persists, check the technical configuration of the SAP Gateway and the backend system. Ensure that the connection between them is properly set up.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error. You can search for notes related to /IWBEP/CM_MGW_URM020 in the SAP Support Portal.
  Documentation: Review the SAP Gateway documentation for more details on user management and OData service activation.
  Community Forums: Consider checking SAP Community forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.